Team Description
Our People team makes sure Dropbox is a great place to work every day. We're responsible for growing and developing the careers of the talented people who work here.
Role Description
We are looking for a Benefits Analyst who can help serve as Dropboxers’ main point of contact for benefit questions. A keen eye for detail, a focus on accuracy, and exceptional customer service skills will be a necessity in order to effectively respond to Dropboxer inquiries, reconcile statements or invoices, and coordinate benefits with insurance carriers.
Responsibilities
- Act as the first point of contact for employees regarding any Benefits inquiries and handle all issues in a confidential and timely manner
- Liaise with insurance carriers and third party administrator regarding claims resolution, and reconciliation of monthly billing statements, including troubleshooting and problem solving of data or Dropboxer issues
- Verify, reconcile, and process monthly billings/adhoc invoices, and maintain reconciliation spreadsheets
- Partner with insurance carriers, third party administrators and internal contracts team to process vendor agreements and vendor payments set up
- Respond to inquiries regarding benefits administration
- Administer and maintain the Benefits website
- Maintain and manage Benefits materials and documents
- Responsible for data maintenance, integrity and regular data audits
- Assist with projects where necessary
- Additional duties or different responsibilities may be assigned at discretion of manager
Requirements
- Bachelor's degree or equivalent work experience in the HR/Benefits field preferred
- Ability to define and solve problems by using judgment and critical thinking, collecting data, establishing facts, and drawing valid conclusions
- Strong customer service skills
- Ability to work in a high volume, fast paced environment
- Demonstrated ability to build and maintain relationships with internal and external stakeholders
- A team player with the ability to work autonomously
- Exhibits excellent oral and written communication skills
- Excellent time management with ability to work with tight timelines and fluctuating workload
- Excellent accuracy and attention to detail
