Help Center

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  1. Help Center Home
  2. Desktop app and dropbox.com
  1. Sharing files and folders
  2. Payments and billing
  3. Security and privacy
  4. Dropbox Business
  5. Syncing and uploads
  6. Sign-in help
  7. Desktop app and dropbox.com
  8. Manage account
  9. Space and storage
  10. Photos and videos
  11. Mobile
  12. Dropbox Paper

Desktop app and dropbox.com

    Install or uninstall Dropbox

    1. How do I install Dropbox?
    2. Uninstall Dropbox
    3. Dropbox failed to install
    4. Download the Dropbox desktop application
    5. Why can't I install a previous version of the Dropbox application?

    Storage and performance

    1. The Dropbox cache folder
    2. Why is Dropbox using more CPU than usual?
    3. Dropbox can't establish a secure connection
    4. Low disk space vs. Dropbox storage space
    5. My Dropbox has an X on it. What's wrong?
    6. Why is Dropbox using so much RAM?
    7. Package files and Dropbox
    8. What if dropbox.com fails to load, or loads incorrectly?

    dropbox.com

    1. Download entire folders on dropbox.com
    2. File types that preview on dropbox.com
    3. Select multiple files on dropbox.com
    4. Change file date formatting on dropbox.com

    Manage files

    1. How do I rename a file or folder?

    Search for files or folders

    1. Sort files on dropbox.com: name, file type, extension, size, or modified date
    2. Search the contents of files on dropbox.com

    Updating the Dropbox app

    1. Update to the latest version of the Dropbox desktop app
    2. Why does Dropbox automatically update on my computer?

    Windows

    1. What are .lnk files?
    2. Support for Windows XP has ended
    3. My computer is not supported

    View recent files

    1. How do I use Recents?

    Uploads and downloads

    1. Why do files move instead of copy?
    2. Force a file or folder to download, or to render on dropbox.com

    Deleting files

    1. Delete files in Dropbox

    Advanced installs

    1. Run an advanced reinstall
    2. Configuring a firewall to work with Dropbox
    3. Can I host Dropbox on my server?
    4. Do you offer WebDAV, Email Attachments, or FTP support?

    Customizing Dropbox

    1. Change desktop app preferences
    2. Connecting through a proxy server
    3. Programmatically find Dropbox folder paths
    4. Dropbox filesystem integration: an overview
    5. How do I migrate my data from a server to Dropbox?

    Top 5 app questions

    1. File size, and other upload limitations
    2. My Dropbox has an X on it. What's wrong?
    3. Moving the Dropbox desktop folder to a new location
    4. Dropbox can't establish a secure connection
    5. Dropbox failed to install

    Getting started

    1. What is the Dropbox desktop application?
    2. What is a system tray or menu bar?
    3. Add files to your Dropbox
    4. Change desktop app preferences
    5. What do the icons on my files mean?
    6. Locate the Dropbox folder
    7. System requirements to run Dropbox
    8. Keyboard shortcuts

    Hidden folders

    1. The hidden "Dropbox" folder on Windows and Mac computers
    2. What are ".dropbox" files?

    Moving the Dropbox folder

    1. Moving the Dropbox desktop folder to a new location
    2. What if there's an error creating the Dropbox folder in a new location?
    3. Why couldn't the Dropbox folder be created in a new location?

    Errors and troubleshooting

    1. What does "OperationalError" or "BrokenTempDirError" mean?
    2. Why is Dropbox displaying a message saying I’m running an old version of the application?
    3. Why did I get an email saying I’m running an old version of the application?
    4. I see a "Try again or check out our Help Center" error on the desktop app
    5. Why did I get an error message saying Dropbox is damaged?

    Mac OS X

    1. Why can’t I install the new version of Dropbox on my Mac?
    2. Why is Finder integration disabled in Yosemite OS X 10.10.0?
    3. The Dropbox Finder integration and issues with Apple's OS X Yosemite: FAQs
    4. What is the iPhoto importer, and what do I do if I'm seeing an error message?
    5. Dropbox is ending support for OS X Tiger 10.4 and OS X Leopard 10.5 - why, and what can I do?
    6. Why do I need to upgrade to OS X 10.6.8?
    7. What is Dropbox Web Helper?

    Commenting on files

    1. Commenting on Dropbox files

    Microsoft Office for Dropbox

    1. How do I edit Microsoft Office files stored in my Dropbox from my mobile device?
    2. Microsoft Office for Dropbox—frequently asked questions
    3. Why aren't the Dropbox files I've edited in the Office apps refreshing properly on iOS?
    4. Add Dropbox as a Place on Office 365 Online

    The open button on dropbox.com

    1. What is the Open button and how does it work?
    2. The Open button—why it may not appear

    Save web addresses and URLs

    1. Can I save a website URL in my Dropbox?

    Manage multiple devices

    1. Move a Dropbox account to a new computer

    Linux

    1. How do I build the Dropbox installer for Linux from source?
    2. How do I add or remove Dropbox from my Linux repository?
    3. What Linux commands are available for Dropbox?