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Payments and billing

    Top 5 billing questions

    1. There's a Dropbox charge on my credit card—which account is this for?
    2. Canceling Dropbox Business—refunds and other info
    3. Canceling Dropbox Pro—refunds, and downgrading to Dropbox Basic
    4. Invoices and receipts for Dropbox subscriptions
    5. Dropbox Pro—downgrade, or switch from annual to monthly billing

    Billing issues

    1. Why did my payment fail?

    Pricing and account options

    1. How much does Dropbox cost?
    2. Can I change the currency on my Dropbox Pro or Dropbox Business subscription?

    Dropbox Pro

    1. Upgrading to Dropbox Pro from the Apple App Store or Google Play Store
    2. Dropbox Pro—downgrade, or switch from annual to monthly billing
    3. How do I cancel automatic renewals for my Dropbox Pro subscription?
    4. What if I upgraded the wrong account, or want to transfer my Pro storage to another account?
    5. I paid for a Pro subscription but didn't receive the updated space. How can I access my storage?
    6. What happens to my existing storage quota when I purchase a Pro subscription?
    7. How can I use a license key to claim a Dropbox Pro promotional offer?
    8. How do I update my Dropbox Pro billing information?
    9. Will I receive a refund if I cancel my Dropbox Pro subscription?
    10. FAQs for recurring Dropbox Pro subscriptions purchased in the App Store

    Dropbox Business

    1. What happens if a credit card payment fails on my Dropbox Business account?

    Upgrade or downgrade

    2. What happens if my paid account or promotion expires?

    Payment options

    1. What payment options are available for Dropbox subscriptions?
    2. Do you accept PayPal?
    3. Can I purchase Dropbox via SEPA Direct Debit?

    Invoices and receipts

    1. Invoices and receipts for Dropbox subscriptions
    2. There's a Dropbox charge on my credit card—which account is this for?
    3. Can I print an invoice?
    4. Why does my bank statement show multiple charges for one upgrade?
    5. Can Dropbox change my Pro account invoice information?
    6. Change the billing date on a subscription renewal
    7. Why am I seeing U.S. sales tax on my Dropbox subscription?
    8. Why am I seeing VAT on my Dropbox subscription?
    9. Consumption tax on Dropbox subscriptions in Japan

    Giving Dropbox as a gift

    1. Can I give Dropbox as a gift?