Help Center

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  1. Sharing files and folders
  2. Payments and billing
  3. Security and privacy
  4. Dropbox Business
  5. Syncing and uploads
  6. Sign-in help
  7. Desktop app and dropbox.com
  8. Manage account
  9. Space and storage
  10. Photos and videos
  11. Mobile
  12. Dropbox Paper

Mobile

    Top 5 mobile questions

    1. Upload files from a phone or tablet
    2. Background uploading—why the Dropbox iOS app needs location data
    3. Enable or disable the camera uploads feature
    4. Using the Dropbox camera uploads feature
    5. How can I access my files offline?

    Manage multiple devices

    1. Unlink or relink a device
    2. Using "Connect a Computer" on a mobile device

    Apple iOS

    1. Create and upload files with the plus button
    2. Background uploading—why the Dropbox iOS app needs location data
    3. How do I reinstall the Dropbox iOS app?
    4. What do I do if the Dropbox iOS app crashes?
    5. How do I get Dropbox crash logs from my iPhone or iPad?
    6. Document scanning
    7. How do I enable Touch ID for the Dropbox mobile app on iOS devices?
    8. Can I print directly from the Dropbox iOS app?
    9. I can't find the Dropbox app on my iOS device—what happened?
    10. Sort your files on the iOS app
    11. How does 3D Touch work in the Dropbox iOS app?
    12. What is background uploading?
    13. What happened to the edits I made to photos on my iPhone or iPad?
    14. Why does the Dropbox iOS app request access to my contacts?
    15. iMessage integration
    16. Using the Dropbox widget on the iOS Today view

    Samsung devices

    1. What is the Samsung Device app, and how does it work with Dropbox?
    2. Dropbox photos and videos are in the Gallery app on my Samsung device—how do I disable this?
    3. What is the Samsung DocumentSync folder, and how can I disable it?

    Windows mobile devices

    1. How do I reinstall the Dropbox app on my Windows Phone or tablet?

    Manage files

    1. Upload files from a phone or tablet
    2. Delete files from a mobile device
    3. How do I remove files from my mobile device?
    4. How do I save files for offline viewing on my mobile device?
    5. What kinds of files can I view on my mobile device?
    6. How can I access my files offline?
    7. Save folders for offline viewing on a mobile device
    8. Sign documents on your mobile device

    Manage videos

    1. Play videos on a mobile device

    Getting started

    1. File types that are viewable on a phone or tablet
    2. System requirements to run Dropbox

    Android

    1. How do I use photo albums on my Android device?
    2. How do I resolve issues with my Android installation?
    3. Why does the Dropbox Android app request access to my contacts?
    4. Why does Dropbox for Android need access to my camera?
    5. How can I export to an SD card from my Android phone?
    6. Some common fixes for the Dropbox Android app
    7. Can I delete Dropbox if it came pre-loaded on my Android device?
    8. Why do the pictures I download from Dropbox appear in Google Plus?
    9. How do I create a Dropbox folder shortcut on my Android device?

    Security and device management

    1. Set a four-digit passcode on a mobile device
    2. Set a four-digit passcode on a phone or tablet

    Use Dropbox on other devices

    1. How do I install the Dropbox app on my Kindle?

    Promotions

    1. Am I eligible for the WPS Office + Dropbox space promotion?
    2. What are the various Vodafone + Dropbox promotions, and how much space can I earn?
    3. Is my HTC device eligible for the special promotion?
    4. Is my Samsung device eligible for the Dropbox space promotion?
    5. What is the Vodafone + Dropbox paid offer?

    Frequently asked questions

    3. Can I access Dropbox on my mobile device?