Help Centre

  • Sign in
    Caps lock is currently on
    Single sign-on enabled
    or Log in with Dropbox credentials
    We sent a code to your phone number ending in .
    Enter the code generated by your authenticator app.

    Insert your security key to use it

    After inserting, tap your key if it has a button or gold disk.
    Key not found.
    Send SMS insteadUse mobile authenticator instead
    or

    Sign up for Dropbox

How can we help you?

Choose a category to find the help you need

  • Sharing files and folders
    Sharing files and folders
  • Payments and billing
    Payments and billing
  • Security and privacy
    Security and privacy
  • Dropbox Business
    Dropbox Business
  • Syncing and uploads
    Syncing and uploads
  • Sign-in help
    Sign-in help
  • Desktop app and dropbox.com
    Desktop app and dropbox.com
  • Manage account
    Manage account
  • Space and storage
    Space and storage
  • Photos and videos
    Photos and videos
  • Mobile
    Mobile
  • Dropbox Paper
    Dropbox Paper

Frequently asked questions

  • Add licenses or storage space to a Dropbox Business account
  • Change or reset a Dropbox password
  • Dropbox is stuck syncing, won't launch, or reports an error
  • My Dropbox has an X on it. What's wrong?
  • Move files between a personal and Dropbox Business account
  • Shared folders: Give people edit access to your files
  • There's a Dropbox charge on my credit card—which account is this for?
  • Moving the Dropbox desktop folder to a new location
  • I'm joining someone else's shared folder. Will this count against my storage space?
  • Canceling Dropbox Pro—refunds, and downgrading to Dropbox Basic
  • Low disk space vs. Dropbox storage space
  • Videos are cut off when other people view
  • Give people view-only access to your files
  • Using the Dropbox camera uploads feature
  • Background uploading—why the Dropbox iOS app needs location data
  • Upload files from a phone or tablet
  • I received an email about an inactive Dropbox account—what do I need to do?
  • Selective sync—file conflicts and other issues
  • Find the email address for your Dropbox account
  • Change the profile information on your Dropbox account
  • Business guide

    Take the Dropbox tour

    See the features Dropbox offers

  • Dropbox forums

    Forums

    Talk with the Dropbox team and other Dropbox users

  • Get more help

    Get more help

    Use our guided troubleshooting tool

  • Dropbox
  • Install
  • Mobile
  • Pricing
  • Business
  • Enterprise
  • Tour
  • About us
  • Dropbox Blog
  • About
  • Branding
  • News
  • Jobs
  • Support
  • Help Centre
  • Contact us
  • Copyright
  • Cookies
  • Privacy & Terms
  • Community
  • Referrals
  • Forum
  • Twitter
  • Facebook
  • Developers